Refund Policy

Having second thoughts? Don’t worry about it! You have 14 days to return or exchange any ABRACADABRA item. However, kindly note the following: 

First and foremost, to return or exchange an item, it must be in good condition, placed in its original packaging. If, upon inspection, it is concluded that the item has been used or is now damaged, then it cannot be returned or exchanged. 

Note that if you paid for the order in cash, then you will be instantly refunded in cash. However, if you have paid by card, then the money will be refunded back to your card within 7-15 working days, depending on the bank’s policy.

If you request a return or exchange from your home or any other address, you will be charged with shipping fees. 

In the case of return, if the order was paid by card, then the shipping fees will automatically be deducted from your refund. 

We try our best to be as careful as possible with our quality checks. But if we’ve made a mistake with your order, then we’re really sorry! Please contact our Customer Support team on  (+20) 1061418999 and we’ll take care of everything. 

You may return or exchange an item at one of our branches. All we need is your order’s email confirmation (receipt).  

You can return items you’ve bought with a promo code.